National Contact Centre Listen to this page using ReadSpeaker

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Introduction

The National Contact Centre (NCC), first-of-its-kind in the Kingdom of Bahrain, is a strategic move to enhance communication between the public, private, governmental authorities and ministries in the country. The centre offers eGovernment services through a unified, easy-to-remember toll free number (8000 8001) that operates round the clock.

The contact centre is designed to create easier access and provides end-to-end government services that will enable customers to interact with government via telephone, email and fax. It offers a vast range of services for government departments including information on office locations, documentation requirements, government procedures, laws and visa regulations. Additionally, the contact centre provides services to the private sector.

It is part of the eGovernment vision to create a high-tech, world class national contact centre industry in Bahrain. Besides providing convenient and speedy customer access to government services, it also help diversify the Kingdom’s economy - making it more service-oriented.

The centre employs young Bahrainis, who are professionally trained according to international standards in both English and Arabic.

The Bahraini government has partnered with one of the global leaders in the field of designing and managing contact centres. The new company operate the national contact centre and provides its service to other local and regional private organizations.

 

                             

Phone Call

For quick, easy access to information and assistance on eGovernment services; along with listed ministries’ services please call 

(+973) 8000 8001.

                             

Video Call for Hearing-Impaired 

For more information or assistance in utilizing the eGovernment services or with translating conversations between hearing-impaired individuals and others who desire to communicate with this Segment, may contact the National Contact Centre, whereby qualified sign-language experts are ready to assist through:

 

Video calls on Smart devices

By initiating video calls with (+973) 8000 8001

Skype Video Calls

By adding egovbahrain as a contact name. 

 

Operating Hours

For every eGovernment service, the centre operates 24 hours a day, 7 days a week including public holidays.

Skype video call service for the hearing impaired is available from 8:00 a.m. to 4:00 p.m., Sunday to Thursday (GMT+3).

For listed ministries’ services, operating hours vary according to the ministry that offers the service.

 

Ministry Operating Hours
Ministry of Housing 7:00a.m. – 4:00 p.m. (GMT+3) Sunday to Thursday
Ministry Labour of Social Development 7:00a.m. – 4:00 p.m. (GMT+3) Sunday to Thursday
Ministry of Industry, Commerce & Tourism 7:30 a.m. – 6:30 p.m. (GMT+3) Sunday to Thursday

 

Offered Services

The National Contact Centre offers all the eServices provided through the eGovernment portal at the highest levels of international quality, along with other selected government entities services that includes some of the most used government services.

In September 2012, three ministries started offering their services via the National Contact Centre; namely, the Ministry of Housing, Ministry of Labour and Social Development, and the Ministry of Industry, Commerce & Tourism.

The following is a list of the offered services by government entity:

  • Ministry of Housing
    • Housing Services Eligibility Criteria
    • Book Appointments for New Applications
    • Book Appointment for Social Housing Finance Scheme
    • Housing Application Status
    • Update Personal Information
    • Inquire about Required Documents
    • General Information about the Ministry Services
    • Banking Detail (IBAN) update
    • Housing Maintenance Requests

 

  • Ministry of Labour and Social Development
    • Issuance of Disability Cards for Disabled People
    • Application for Social Assistance
    • Financial Support
    • Welfare services
    • Information on Non-Government Organizations (NGOs)
    • Rehabilitation Details
    • General Information about the Ministry Services

 

  • Ministry of Industry, Commerce & Tourism
    • Daily Price Index
    • Commercial Registration Inquiry
    • Commercial Registration Application Follow-Up
    • Agencies Inquiry
    • Commercial Registration Renewal Requirements
    • Criteria for Issuing Commercial Registration
    • Consumer Protection Services
    • General Information about the Ministry Services

 

  • Telecommunications Regulatory Authority (TRA)
    • Consumer protection guideline and policy
    • Consumer complaints of telecom providers
    • Quality of Service enquiries and issues
    • Prices & Tariffs enquiries and issues
    • Billing & Invoicing enquiries and issues
    • Number portability enquiries and issues
    • General Consumer inquiries about telecom services

Most Used Services

  • Smart Card Appointment
  • Civil Service Employee Services
  • University of Bahrain Course Payment
  • Pay Electricity & Water Bill
  • Financial Support
  • Pre-Employment Health Check-up Appointment
  • Payment of Traffic Contraventions
  • Driving License Renewal

For any complaints, suggestions or enquiries please contact us through the

The National Suggestions and Complaints System "Tawasul" .

National Contact Centre Statistics

The National Contact Centre Statistics provides us with vital information about our customers preferences and needs, the statistics help us identifying any emerging trends at which we can respond better.


Page Last Updated: 12 Sep, 2017