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Introduction

With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

How do you rate the "Tawasul" mobile application?

Options
Number of Votes
Percentage

Excellent

446

43%

Good

167

16%

Never used it

200

19%

Poor

206

20%

Total Number of Votes: 1019

August 2017

Actions Taken: We Value our customers interactions with the poll. This has helped us identify few glitches with the Tawasul app and we have improved the “Fix2Go” feature to be easier for reporting cases. The government entities system dashboard has also been updated to improve the performance of  participating entities making  the reviewing & reporting easier resulting in reduced SLA (Service Level Agreement) time frame which should result in higher customer satisfaction. In addition, The citizens are provided with more than one communication channel to place their suggestions and complaints noting the web services and mobile application. The results also indicated that few people were aware of the app hence entices us to increase our digital promotion of the Tawasul app via the government app store.

What area of bahrain.bh do you suggest to improve?

Options
Number of Votes
Percentage

Page layout

178

21%

Page content

75

9%

Search engine

139

16%

Reaching eServices you need

427

52%

Total Number of Votes: 819

June 2017

Actions Taken: The Information & eGovernment Authority highly considers public opinion on users attempting to reach services on the portal by improving the Search Engine tool and creating it similarly to Google’s intelligence search feature - allowing portal visitors to enter their desired tracked key words without any difficulties.

How do you rate the ease of finding your desired eServices on bahrain.bh?

Options
Number of Votes
Percentage

Easy

482

38%

Takes some time

258

20%

Takes a lot of time

169

13%

Very difficult

358

28%

Total Number of Votes: 1,267

July 2016

Actions Taken: After looking into the outcomes of the Poll, the Information & eGovernment Authority added Tags on the eServices such as ‘Coming Soon’, ‘Updated’, only to name the least. Furthermore, it enhanced its promotional mediums by sending customers useful direct links to services

Did you login through the eKey to use the eServices on bahrain.bh?

Options
Number of Votes
Percentage

Yes

697

69%

No, never logged in

311

31%

Total Number of Votes: 1008

May 2016

Actions Taken: Many services have been integrated with eKey single sign on to ensure customer data security. 

How did you find the enhanced Islamiyat App?

Options
Number of Votes
Percentage

Very useful

181

41%

Useful

40

9%

Not useful

84

19%

I didn’t use it

141

32%

Total Number of Votes: 446

October 2015

Actions Taken: As per the public opinion on the usefulness of Islamiyat App, iGA has decided to enhance the application with added new features, and promote it widely through different mediums and religious gatherings.