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Introduction

With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

Do you support providing all public governmental data through one platform?

Options
Number of Votes
Percentage

Yes

4167

88%

No

368

7%

Don’t Know

172

3%

Total Number of Votes: 4707

Actions Taken: Bahrain Open Data Portal was launched in October 2013 to provide public access to a vast amount of data from various government entities.

Do you find the portal and the eServices easy to use?

Options
Number of Votes
Percentage

Very Easy

3071

38.76%

Easy

749

9.45%

Fair

842

10.62%

Difficult

3261

41.15%

Total Number of Votes: 7923

Action Taken: A blog was launched in December 2010, connecting the CEO of the eGovernment Authority, Mr. Mohammed Al Qaed directly with the public to communicate and receive their comments and suggestions on how to improve the usability and look and feel of National Portal as part of its revamp project. The new revamped portal was launched in April 2014.

Is the eGovernment Blog an effective way of interaction with decision makers in Government?

Options
Number of Votes
Percentage

Yes

2175

37%

No

842

14%

Don’t Know

2775

47%

Total Number of Votes: 5792

Actions Taken: In July 2009, the eGovernment Authority launched the first official government blog in Bahrain, available on the eGovernment Portal (www.bahrain.bh). The blog allows the general public to post their opinions and suggestions concerning any topic whether it’s related to the eGovernment program, other ministries, or governmental entities.

Would you like to perform all government services through a single phone number?

Options
Number of Votes
Percentage

Yes

5228

78%

No

1229

18%

Don’t Know

189

2%

Total Number of Votes: 6646

Actions Taken: The eGovernment Authority signed an agreement in October 2009 with Merchants, a leading provider of contact centre solutions, to establish a new company, named “Silah Gulf”, which would launch and manage the National Contact Centre (80008001), one of the main integrated channels of eService delivery, aiming to improve the Government of Bahrain’s services offered to citizens, residents, visitors and businesses.

Do you like the new look and feel of the eGovernment portal?

Options
Number of Votes
Percentage

Yes

5039

53.5%

No

3716

39.5%

Don’t Know

652

7%

Total Number of Votes: 9407

Actions Taken: More efforts has been made to improve the design and theme of the national portal.