Previous Polls Listen to this page using ReadSpeaker

facebook twitter linkedin mail share
Go

Introduction

With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

Do you prefer to pay your traffic contraventions online?

Options
Number of Votes
Percentage

No

906

47.2%

Yes

899

46.8%

Don’t Know

116

6%

Total Number of Votes: 1921

Actions Taken: More coordination has been arranged with concerned entities to accelerate case resolution especially financial refund. The eTraffic mobile app have been released to citizen for ease of use and more functionality. 

Do you prefer to pay your electricity and water bill online?

Options
Number of Votes
Percentage

No

540

53.8%

Yes

418

41.6%

Don’t Know

47

4.6%

Total Number of Votes: 1005

Actions Taken: More coordination has been arranged with concerned entities to accelerate case resolution especially financial refund. The mobile app  ‘Electricity and water Services’ have been released to citizen for ease of use and more functionality. 

Would you like to pay your telephone bill on the eGovernment portal?

Options
Number of Votes
Percentage

Yes

5795

50.7%

No

5644

49.3%

Total Number of Votes: 11439

Actions Taken: Since the majority of users prefer to pay through telecom websites and counter; the payment process on telecom websites has been studied and followed as best practice. Moreover, an awareness campaign for payment eServices is planned to take place in November 2015.

What is your favorite interaction channel with Government bodies?

Options
Number of Votes
Percentage

Web

2854

47%

Face to face

1457

24%

Call Center

943

15.5%

Mobile

594

9.9%

Self Service Kiosks

220

3.6%

Total Number of Votes: 6068

Actions Taken: Most of the eGovernment services are available via the national portal bahrain.bh, currently offering more than 350 eServices. Moreover, the eGovernment also enabled other channels to ensure an efficient service delivery to all stakeholders such as the Mobile apps Channel, the National Contact Centre (80008001), and 30 Self Service Kiosks.

What is your preferred payment method for government services?

Options
Number of Votes
Percentage

Debit Card

4703

46.5%

Credit Card

3754

37.1%

Cash/cheque

1654

16.4%

Total Number of Votes: 10111

Actions Taken: Debit card has been essential in developing payment eServices along with Credit cards payment.