eGovernment Channels Statistics Listen to this page using ReadSpeaker

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Introduction

The eGovernment Channels Statistics provides us with vital information about our customers preferences and needs, the statistics help us identifying any emerging trends at which we can respond better.

This page contains the monthly statistics for all eGovernment program channels. 

The statistics Information about usage is analyzed and reported quarterly to the ministerial committee responsible of the eGovernment Program for improvement opportunities. Actions are defined and executed in collaboration with the concerned governmental entities.

Download the latest eGovernment channels statistics  (Microsoft Excel, 130KB, 5 sheets).

For More information about the Kingdom of Bahrain facts & figures click here.

 

eService and Channels Summary Reports

View an annual summary of eServices performance during 2019.

The 2020 summary will be release at the end of the year.

2019 eServices & Channels Summary Report 

Download the 2019 summary of eServices performance (PDF, 618KB, 1 Page)

Download the 2018 summary of eServices performance (PDF, 1.06MB, 1 Page)

National Portal Statistics

Title
November 2020
December 2020
January 2021

eServices Visits

987,858

1,001,734

1,081,368

Page Views

8,003,195

8,037,687

8,772,132

Number of Financial Transactions

172,293

169,456

180,752

Total Value of Financial Transactions (BD)

30,408,966

30,160,512

33,493,172

Number of pages viewed per visit

6.1

6.2

6.2

Average time spent per visit

00:11:14

00:11:22

00:11:12

  • Total Number of page views of eGovernment Portal since its creation* reached 367,319,492 views.
  • Total Number of Financial Transactions conducted via the Portal since its creation* is 6,970,082**.
  • Total Value of Financial Transactions since Portal creation* reached BD 685,144,783**.
  • The statistics are updated on monthly basis (Last update: 1 February, 2021). 
  • Click here for more information about the eGovernment Portal bahrain.bh.

*The Portal was launched on 23rd, May, 2007.
**Includes Sijilat Portal transaction from December 2014 to date.

 

Annual Total Number of Page Views

Annual Total Number of Page Views

  • The statistics graph is updated on monthly basis (Last update: 1 February, 2021).

 

Annual Total Value of Financial Transactions

Annual Total Value of Financial Transactions

  •  The statistics graph is updated on monthly basis (Last update: 1 February, 2021). 

eGovernment App Store / Mobile Apps

Title
November 2020
December 2020
January 2021

Total Services Usage

15,128,608

15,174,421

16,392,706

Number of Financial Transactions

53,168

56,404

59,686

Total Value of Financial Transactions (BD)

3,380,472

3,128,951

2,980,454

Number of Applications Downloads

178,333

188,206

240,854

eGovernment Kiosk Statistics

Title
November 2020
December 2020
January 2021

Total Services Usage

4,795

4,067

Number of Financial Transactions

694

587

755

Total Value of Financial Transactions (BD)

28,979

22,083

30,301

Government Services Contact Centre Statistics

Title
November 2020
December 2020
January 2021

Number of Calls

29,092

30,501

31,417

Number of Live Chat Sessions

5,530

6,899

10,008

Number of Financial Transactions

69

452

0

Total Value of Financial Transactions (BD)

9,527

49,726

0

Transaction Services Usage

Second Quarter 2018

eService
Usage

Pay Electricity and Water Bill

139,432

Payment of Traffic Contraventions

122,751

Vehicle Registration Renewal

55,627

Identity Card Renewal

48,658

eAdmission (University of Bahrain)

39,078

Bill Enquiry and Payment

38,792

Passport Renewal Services

35,090

Issuing Copies of Student Certificates

22,637

Driving License Renewal

18,988

Domestic Workers ID Issuance

9,630

First Quarter 2018

eService
Usage

Pay Electricity and Water Bill

133,749

Payment of Traffic Contraventions

130,535

Vehicle Registration Renewal

50,097

Identity Card Renewal

47,469

Book Driving Test Appointment

46,548

Bill Enquiry and Payment

35,819

Passport Renewal Services

35,634

Driving License Renewal

19,734

Replace Lost or Damaged (Identity card)

13,909

University of Bahrain Course Payment

10,805

Previous Years

2017

eService
Usage

Payment of Traffic Contraventions

696,521

Pay Electricity and Water Bill

460,578

Vehicle Registration Renewal

149,494

Identity Card Renewal

128,801

Bill Enquiry and Payment

118,488

Passport Renewal Services

105,572

Driving License Renewal

76,430

Issuing Copies of Student Certificates

48,075

Replace Lost or Damaged (Identity card)

41,196

2016

eService
Usage

Electricity & Water Bill Payment

288,190

SIJILAT

168,983

Traffic Contraventions

30,537

University of Bahrain Course Payment

26,646

Electricity and Water Services

19,717

Viva Services

16,977

Vehicle Renewal

16,253

Driving License Renewal

12,877

eBirth

9,256

Zain Services

7,907

2015

eService
Usage

Electricity & Water Bill Payment

252,962

SIJILAT

49,616

University of Bahrain Course Payment

37,061

Payment of Traffic Contraventions

25,409

Viva Services

13,555

Electricity and Water Services

12,785

Driving License Renewal

8,020

Lease Contract Registration

7,687

Vehicle Renewal

7,360

Zain Services

5,018


Page Last Updated: 18 Apr, 2021