With determination and resilience, the Kingdom of Bahrain’s government seeks to ensure excellence across all its organizations and divisions. In line with directives by Crown Prince, Prime Minister, HRH Prince Salman bin Hamad Al Khalifa and Decision (9) of 2017, a committee was formed to evaluate government service centers, with the goal of empowering their teams to offer the highest quality services in the shortest time possible, meeting the public’s demands and exceeding expectations. The aim is to enhance performance through creativity, transparency, and knowledge, while achieving sustainability and helping to enhance the competitiveness of the national economy.

News

 Taqyeem (3)

• Al Qaed: HRH the Crown Prince and Prime Minister’s Patronage of ‘Taqyeem’ and his Directives Enhance Government Services, Instill Culture of Excellence
• “Taqyeem” Reviews Evaluation of Government Service Centers
• Taqyeem: Adopting International Best Practices for Virtual Services Centres
• Taqyeem Committee Discusses Government Center Assessments During Pandemic
• Committee discusses incorporating national guidelines for combatting COVID-19 into Taqyeem 3 criteria

Taqyeem (2)

• Taqyeem Committee discusses Gold and Silver categorization of Government Service Centres
• Taqyeem Committee reviews government service center evaluation and discusses ways of improving performance
• Taqyeem Committee meets ahead of 2019 evaluation of Government Services Centers

 Taqyeem (1)

• Placing Golden Trophies in Selected Government Service Centers within ‘Taqeem’ Program
• Government Service Centers Evaluation Committee Honors Evaluation Team and Praises Performance Level
• Final Evaluation Process for over 70 Government Service Centers Commences
• Government Service Centers Evaluation Committee Holds its 4th Meeting & Review Evaluation Progress of First Batch
• Initial Evaluation for 50 Government Service Centers Begins on 25th February

The evaluation supports the launch of important developmental initiatives that will enhance government offerings via public-facing service centers. It provides entities with a roadmap that will lead to improvements in corporate performance, resulting in a pioneering, innovative, and smart government, created through the adoption of modern methods to achieve effectiveness, efficiency, and a faster pace of development.

The Government Service Centers Evaluation Booklet (Arabic only) aims to enhance the government’s work, helping it keep pace with administrative and technical advancements and service-facilitating practices while promoting excellence and improving the performance of ministries and government entities.

The objectives of government service center evaluations include:

• Increasing the efficiency and effectiveness of government service center performance
• Promoting competitiveness among government service centers to encourage innovation and creativity
• Encouraging government service integration
• Emphasizing the importance of beneficiaries’ feedback in developing the government’s output
• Implementing customer service best practices
• Setting a unified process for evaluating government service center performance

A national team, comprised of government field experts, was formed to raise government service standards, while ensuring inclusivity and subjectiveness. The team consists of members with experience in a range of specialized public service fields.

Committee Members for 2022

• Mohammed Ali Al Qaed (Chairman)
• Dr. Raed Mohammed bin Shams (Vice Chairman)
• Yousif Mohammed Albinkhalil
• Dr. Hamad Ebrahim Abdulla
• Osama Saleh Hashem Al-Alawi
• Shaikh Muath bin Duaij Al Khalifa
• Dr. Mohammed Baqer
• Nada Abdul Majeed Al Gassab
• Hussain Ali Al-Shehab
• Fadheela Ebrahim Mohamed Al-Akram
• Ahmed Abdulhai Alawadhi (Rapporteur)

Committee Members from 2019 till 2021

• Information & eGovernment Authority, Mohammed Ali Al Qaed (Chairman)
• Bahrain Center for Strategic, International and Energy Studies representative, Dr. Shaikh Abdulla bin Ahmed Al Khalifa  (Vice Chairman)
• Education and Training Quality Authority representative, Dr. Jawaher Shaheen Al-Mudhahki
• The National Communication Center representative, Yousif Mohammed Albinkhalil
• Bahrain Institute of Banking and Finance (BIBF) representative, Dr. Ahmed Abdul Hameed Abdul Ghani
• Civil Service Bureau representative, Shaikh Muath bin Duaij Al Khalifa
• Silah Gulf representative, Nada Abdul Majeed Al Gassab
• University of Bahrain representative, Dr. Mohammed Baqer
• Ministry of Finance representative, Ahmed Abdulhai Alawadhi (Rapporteur)

Committee Members for 2018

• Information & eGovernment Authority, Mohammed Ali Al Qaed (Chairman)
• Bahrain Center for Strategic, International and Energy Studies representative, Dr. Shaikh Abdulla bin Ahmed Al Khalifa
• Education and Training Quality Authority representative, Dr. Jawaher Shaheen Al-Mudhahki
• Bahrain Institute of Banking and Finance (BIBF) representative, Dr. Ahmed Abdul Hameed Abdul Ghani
• The National Communication Center representative, Dr. Mohamed Ali Bahzad
• Civil Service Bureau representative, Jamal AbdulAziz Al Alawi
• Silah Gulf representative, Nada Abdul Majeed Al Gassab
• University of Bahrain representative, Dr. Mohammed Baqer
• Ministry of Finance representative, Ahmed Abdulhai Alawadhi (Rapporteur)

Gold Category Ranked Centers

Silver Category Ranked Centers

Gold Category Ranked Centers

Silver Category Ranked Centers