Improving and enhancing the government service centers to provide the highest quality services.
With determination and resilience, the Kingdom of Bahrain’s government seeks to ensure excellence across all its organizations and divisions. In line with directives by Crown Prince, Prime Minister, HRH Prince Salman bin Hamad Al Khalifa and Decision (9) of 2017, a committee was formed to evaluate government service centers, with the goal of empowering their teams to offer the highest quality services in the shortest time possible, meeting the public’s demands and exceeding expectations. The aim is to enhance performance through creativity, transparency, and knowledge while achieving sustainability and helping to enhance the competitiveness of the national economy.
The evaluation of Government Service Centres supports the launch of important developmental initiatives that will enhance government offerings via public-facing service centres. The evaluation provides entities with a roadmap that will lead to improvements in their corporate performance, resulting in a pioneering, innovative, and smart government, created through the adoption of modern methods to achieve effectiveness, efficiency, and a faster pace of development.
The Customer Experience Evaluation at Government Service Centres Booklet 2023 (PDF, 14.6 MB, 67 pages, Arabic only) aims to enhance the government’s work performance, while keeping pace with administrative and technical advancements and service-facilitating practices while promoting excellence and improving the performance of ministries and government entities.
The objectives of government service centres evaluations include:
For more information, visit the Best Practices of Government Customer Services page.
A national team, comprised of government field experts, was formed to raise government service standards, while ensuring inclusivity and subjectiveness. The team consists of members with experience in a range of specialized public service fields.
Committee Members for 2022 - 2024
Committee Members from 2019 till 2021
Committee Members for 2018
Use the provided eServices immediately, effortlessly, and around the clock Go to eServices Portal.
Find information about the offered government services across different channels Browse Services Catalogue.
The Government Service Centre Evaluation Committee discusses preparing for the fourth evaluation cycle and reviews the 2023 guide
7th Taqyeem Committee Meeting Discusses Government Service Centers in Bahrain
Al Qaed Congratulates high scoring Government Service Centres
‘Taqyeem 4’ Committee Discusses Updates and Results of 71 Government Service Centers
SDG 16: Peace, Justice, and Strong Institutions
SDG 17: Partnerships for the Goals
SDG 9: Industry, Innovation, and Infrastructure
SDG 11: Sustainable Cities and Communities
SDG 13: Climate Action
SDG 5: Gender Equality
SDG 8: Decent Work and Economic Growth
As we navigate through the digital age, Bahrain confirms its commitment to transparency and innovation through the Open Data initiative through Bahrain’s Open Data Portal. This platform is a testament to our dedication to making government data openly available, supporting the principles of accountability and enabling informed decision-making. By providing access to a treasure trove of data, we empower everyone to explore, analyze, and create solutions that drive social and economic progress. The initiative underscores our belief in the power of data to transform lives, foster a culture of knowledge-sharing, and stimulate growth.
We encourage you to leverage this valuable resource, sparking innovation and contributing to the Kingdom’s development. For an enriching journey into the world of Open Data, and to explore the possibilities, visit Bahrain’s Open Data Portal.
Together, let's embrace the opportunity to contribute to Bahrain's digital evolution and ensure that our journey towards national development is a shared endeavor.
As part of the Kingdom of Bahrain’s unwavering commitment to fostering digital participation, you are invited to explore the available participation topics. Your engagement and contributions are crucial in shaping the digital landscape of the Kingdom of Bahrain, reflecting our collective vision for a future built on the principles of innovation, inclusivity, and progress. Explore more on how you can actively participate in discussions, share your insights, and collaborate on initiatives that are at the heart of our nation's growth.
For a broader exploration of topics and to join the conversation, please visit eParticipation.
Content Last Updated: 07 Mar, 2024
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