Digital-First Public Services

Enhancing citizen services using digital tools to ensure equity, user experience, and SDG alignment.

The Digital-First Public Services policy is a key component of the Bahrain government's commitment toward putting the people first when designing and implementing government policies and services. With the advancement of technology and people's demands for improved public services, the Digital First Policy mandates government entities to design public services digitally first, then design it for other channels to ensure inclusiveness and leave no one behind. By prioritizing the use of digital technologies, the National Portal provides a single platform for all government eServices, making it easy for citizens, residents and businesses to access and utilize various government services in a one-window. 

The Kingdom of Bahrain has made significant progress in its digital transformation journey, focusing on providing constituents with easy and efficient access to government services. One of them is “Platform as a Service (PaaS) offering. By leveraging cloud computing services, the Bahrain government has been able to establish a reliable, scalable, and cost-effective platform that meets the needs of citizens.

Sijilat (Commercial Registration Portal), National Taxation System - National Bureau for Revenue (NBR), National Social Health Insurance Program (Sehati), Financial Support Services System, National Gateway Infrastructure, National Enterprise Architecture (NEA), and Labour Market Regulatory Authority are examples of entities that have successfully implemented digital transformation by adopting a digital-first approach, integrating services with multiple governmental entities, and ensuring that services are easily accessible through online channels.

The Digital-First Public Services policy is a testament to the Bahrain government's commitment towards serving its people and making their lives easier through the use of digital technologies.

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Content Last Updated: 23 Aug, 2023

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