Service Directory

Moving to a new address/reconnecting the service (to the owner)

Requesting to register the electricity and water bill in the name of the customer, after purchasing the new property, and reconnecting the electricity if necessary

Service Conditions

  • Payment of the outstanding balance on the new owner if any
  • Payment of the outstanding balance on the property if any

Required Attachments

  • Electricity, Water, Municipal Rates Agreement form (Applies only for applying requests physically via Customer Service Centers and via the Virtual Center)
  • ID Card reader printout, or a two-sided copy of , or a copy of the commercial registration certificate (for Bahraini and Residents) or a passport (For Non-Residents)
  • Copy from the title deed or sale agreement
  • Photo of the Electricity meter and Water meter
  • Official IBAN Certificate

Legal Regulations

  • Decree-Law No. 1 of 1996 on electricity and water

Process Time

  • 2 Working Day

Service Provider

Electricity and Water Authority

Service Processes

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  • Book an appointment for “Customer Services” via the appointment booking app Skiplino or via EWA’s website
  • Proceed to the selected customer service center

  • Enter using your ekey
  • Select individual section
  • Select Electricity and Water Authority
  • Select the electricity and water services and click on "Start the service"
  • Request to move to a new address

Online Channels and eServices

eService
Electricity and Water Move-in Request

Service Centers Locations

Service Centre

Customer Services Center – Zayed Town

Governorate

Southern

Address

Zayed Town

Service Centre

Customer Services Center – Muharraq

Governorate

Muharraq

Address

Seef Mall - Muharraq

Contact Channels

Contact Number

17515555

Working Hours

24/7
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